Privacy Policy for Stef Robertson

1. Introduction

Welcome to Stef Robertson, your personal and professional online coach. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services. We are committed to ensuring the privacy and security of your data.

For more details about Stef Robertson and the coaching services we provide, please visit our website.

2. Information We Collect

We collect the following types of information:

  • Full Name

  • Email Address

  • Responses to coaching-related questions via Personal Coaching Questionnaire

Additionally, we gather non-personal data, such as usage statistics and interactions with our services.

3. How We Collect Data

Data is collected through:

  • Direct Input: Information you provide directly through our interactions and communications.

  • Automatic Collection: Data collected through tools such as Google Cloud Console, Dialogflow CX, and Firebase/Firestore.

  • Third-Party Services: We use Stripe for payment processing and Flodesk for newsletter subscription management.

4. How We Use Your Data

Your data is used to:

  • Provide and tailor our coaching services.

  • Communicate updates and offers (with your consent).

  • Enhance service functionality and develop new features.

  • Ensure the security of our services.

5. Google OAuth

We may use Google OAuth for authentication. With your permission, we access basic profile information and any other data you explicitly authorize.

6. Data Retention and Deletion

We retain your personal data for 30 days after your last interaction with us. After this period, your data is securely deleted unless required for legal reasons.

7. Data Sharing

Your data may be shared in the following scenarios:

  • Service Providers: We share data with services like Google Cloud Console, Dialogflow CX, Firebase/Firestore, Stripe, and QuickBooks under strict confidentiality agreements.

  • Legal Requirements: Data may be disclosed if required by law or to protect rights and safety.

8. Security Measures

We employ security measures provided by Google Cloud Console, Dialogflow CX, and Firebase/Firestore, including encryption and secure servers, to protect your data. While we strive to ensure your information is secure, no system can guarantee absolute security.

9. Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Opt-in or opt-out of communications.

  • Request data portability and limit data processing.

To exercise these rights, please contact us at stef@stefrobertson.com.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect usage data. You can manage cookie preferences through your browser settings.

11. Third-Party Links

Our services may include links to external websites or services not operated by us. We are not responsible for their content or privacy practices.

12. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children. If we become aware of such data, we will delete it promptly.

13. International Data Transfers

Currently, all data is stored within the United States. We do not transfer data internationally and do not have clients subject to GDPR regulations.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page, and we encourage you to review the policy regularly. The effective date of this policy is August 8, 2024.

15. Contact Us

For any privacy-related questions or concerns, please reach out to us at stef@stefrobertson.com.